What does a Quality Assurance program primarily aim to improve?

A Quality Assurance program primarily aims to improve the quality of service delivery within care facilities. This is a systematic process designed to ensure that the services provided meet predefined standards and effectively satisfy the needs and expectations of residents. By focusing on quality, the program looks to identify areas that require enhancement, implement best practices, and ensure compliance with regulatory standards.

The emphasis on service delivery quality is crucial because it has a direct impact on all aspects of care, including safety, effectiveness, and the overall experience of residents. When the quality of services improves, it often leads to increased resident satisfaction and better outcomes, which can also positively influence staff morale and retention indirectly. However, the central objective remains enhancing service quality rather than focusing on aesthetic aspects or retaining staff as a primary goal.