Which of the following best describes the role of the Ombudsman program?

The Ombudsman program plays a crucial role in advocating for the rights and well-being of residents in nursing facilities. Its primary function is to address complaints and concerns raised by individuals living in these settings, ensuring that their voices are heard and their quality of life is maintained. Ombudsmen help mediate disputes between residents and facility staff, providing support and guidance to both parties. They also work to educate residents about their rights and the services available to them.

This focus on addressing residents' concerns is essential in promoting a safe and supportive environment within nursing homes. By facilitating communication and advocating for residents, the program helps ensure that their needs and preferences are respected. This advocacy is particularly important since residents may find it challenging to voice their concerns due to fear of retaliation or lack of awareness about their rights.

The other options do not accurately capture the specific focus of the Ombudsman program. While the support for independent living and healthcare policy management are important areas of care services, they are not the primary functions of the Ombudsman, which is distinctly centered on addressing the needs and concerns of nursing facility residents.